Chapter I: For Non-Professional Clients
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale (hereinafter referred to as "GTCS") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("Customers" or "Client"), wishing to acquire the products offered for sale ("Products") by the Seller on the website www.oprodis.fr. The Products offered for sale on the site are the following:
Professional Products and Materials in Hygiene & Maintenance
The main characteristics of the Products and notably the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the www.oprodis.fr website, which the client is required to read before placing an order.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to availability, as specified when the order is placed.
These T&Cs are available at any time on the website www.oprodis.fr and will prevail over any other document.
The Customer declares to have taken knowledge of the present CGV and to have accepted them by checking the box provided for this purpose before the implementation of the procedure of on-line order of the www.oprodis.fr site.
In the absence of proof to the contrary, the data recorded in the Seller's computer system shall constitute proof of all transactions concluded with the Customer.
The Seller's contact information is as follows:
Share capital of 4150 euros
Registered at the RCS of Saint-Etienne, under the number 499071983
16 Rue des Techniques 42570 SAINT-HÉAND
Email : firstname.lastname@example.org
Telephone: 04 28 04 45 07
Intracommunity VAT number FR09499071983
The Products presented on the site www.oprodis.fr are offered for sale in the following territories:
- Europe Zone 1 (Germany, Belgium, Netherlands, Luxembourg)
- DOM TOM
In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.
For all Products shipped outside of the European Union and French overseas departments and territories, the price will be calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the Customer.
ARTICLE 2 - Prices
The Products are supplied at the prices in force appearing on the site www.oprodis.fr, at the time of the recording of the order by the Salesman.
The prices are expressed in Euros, HT and TTC.
The prices take into account any discounts that may be granted by the Seller on the website www.oprodis.fr.
These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.
The prices do not include the costs of processing, shipping, transportation and delivery, which are charged in addition, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is issued by the Seller and given to the Customer upon delivery of the ordered Products.
ARTICLE 3 - Orders
It is up to the Customer to select on the site www.oprodis.fr the Products he wishes to order, according to the following modalities:
The Customer chooses a Product that he puts in his basket, Product that he can delete or modify before validating his order and accepting the present general conditions of sale. He will then enter his details or connect to his space and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the Customer according to the terms and conditions.
The offers of Products are valid as long as they are visible on the site, within the limits of available stocks.
The sale will be considered valid only after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately.
Any order placed on the site www.oprodis.fr constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order.
The Customer will be able to follow the evolution of his order on the site.
Any cancellation of the order by the Customer after its acceptance by the Seller shall be possible only within 1 day at the most after acceptance of the order by the Seller and as long as the delivery has not taken place (independently of the provisions relating to the application or not of the legal right of withdrawal).
ARTICLE 3 Bis - Customer area - Account
In order to place an order, the Customer is invited to create an account (personal space).
To do this, he must register by filling out the form that will be offered at the time of his order and agrees to provide sincere and accurate information about his civil status and contact information, including his email address.
The Customer is responsible for updating the information provided. It is specified to him that he can modify them by connecting to his account.
To access his personal space and order history, the Customer will have to identify himself using his user name and password which will be communicated to him after his registration and which are strictly personal. As such, the Customer shall refrain from disclosing them. Otherwise, he will remain solely responsible for the use that will be made of them.
The Customer may also request to unsubscribe by going to the dedicated page on his personal space or by sending an email to: email@example.com. This will be effective within a reasonable time.
In case of non respect of the general conditions of sale and/or use, the site www.oprodis.fr will have the possibility of suspending or even closing the account of a customer after formal notice sent by electronic way and remained without effect.
Any deletion of an account, for whatever reason, will result in the deletion of all personal information of the Customer.
Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in case of maintenance, does not engage the responsibility of the Seller.
The creation of an account implies the acceptance of the present general conditions of sale.
ARTICLE 4 - Terms of payment
The price is paid by secure payment, according to the following methods:
- payment by credit card
- or payment by bank transfer to the Seller's bank account (whose details are communicated to the Customer when the order is placed)
The price is payable in cash by the Customer, in full on the day the order is placed.
The payment data are exchanged in encrypted mode thanks to the protocol defined by the approved payment provider involved in the banking transactions carried out on the site www.oprodis.fr.
Payments made by the Customer shall not be considered final until the Seller has received the amounts due.
The Seller shall not be obliged to deliver the Products ordered by the Customer if the latter does not pay the price in full in accordance with the conditions indicated above.
ARTICLE 5 - Deliveries
The Products ordered by the Customer will be delivered in Metropolitan France or in the following zones Europe.
Deliveries are made within a period of usually 2 to 5 days (maximum 30 days) to the address indicated by the Customer when ordering on the site.
Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or when one or more Products are unavailable, the Products ordered will be delivered at once.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above.
If the ordered Products were not delivered within 30 days after the indicative date of delivery, for any other cause than the force majeure or the fact of the Customer, the sale will be able to be cancelled at the written request of the Customer under the conditions envisaged in the articles L 216-2, L 216-3 and L241-4 of the Code of the consumption. The sums paid by the Customer will then be restored to him at the latest in the fourteen days which follow the date of denunciation of the contract, to the exclusion of any compensation or retention.
Deliveries are made by an independent carrier, to the address given by the Customer at the time of the order and to which the carrier will have easy access.
When the Customer has taken upon himself to call upon a carrier that he chooses, delivery shall be deemed to have been made as soon as the Products ordered have been handed over by the Seller to the carrier, who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier's responsibility to make the delivery and shall have no recourse against the Seller in the event of failure to deliver the goods transported.
In the event of a particular request by the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the costs related thereto shall be subject to specific additional invoicing, upon prior written acceptance by the Customer.
The Customer is required to check the condition of the products delivered. He has a period of #254 Maximum time for ... from delivery to make claims by mail or email, accompanied by all supporting documents (including photos). After this period and if these formalities are not respected, the Products shall be deemed to be in conformity and free of any apparent defect and no claim shall be validly accepted by the Seller.
The Seller shall refund or replace, as soon as possible and at its own expense, the delivered Products whose conformity defects or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those provided for in these GTC.
The transfer of the risks of loss and deterioration relating thereto shall only be made when the Customer takes physical possession of the Products. The Products shall therefore travel at the Seller's risk, except when the Customer has chosen the carrier. In this respect, the risks are transferred at the time of delivery of the goods to the carrier.
ARTICLE 6 - Transfer of ownership
The transfer of ownership of the Products from the Seller to the Customer shall only be made after full payment of the price by the latter, regardless of the date of delivery of said Products.
ARTICLE 7 - Right of withdrawal
According to the terms of article L221-18 of the Consumer Code "
For contracts providing for the regular delivery of goods during a defined period, the time period shall run from receipt of the first good."
The right of withdrawal can be exercised online, using the withdrawal form attached and also available on the site or any other statement, unambiguous, expressing the desire to withdraw and including by mail addressed to the Seller to the postal address or email indicated in ARTICLE 1 of the GCS.
The returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products are not accepted.
The cost of return shipment will be charged to the Customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions set forth in this Article.
ARTICLE 8 - Seller's liability - Warranties
The Products supplied by the Seller benefit from :
- the legal guarantee of conformity, for the defective, damaged or damaged Products or not corresponding to the order,
- the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use,
Provisions relating to legal guarantees
Article L217-4 of the Consumer Code
"The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was put at his charge by the contract or was carried out under his responsibility."
Article L217-5 of the Consumer Code
"The property conforms to the contract:
(1) Whether it is fit for the purpose ordinarily expected of similar property and, if so :
- if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
- if it has the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter
Article L217-12 of the Consumer Code
"The action resulting from the lack of conformity is prescribed by two years as from the delivery of the good."
Article 1641 of the Civil Code.
"The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them."
Article 1648 paragraph 1 of the Civil Code
"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect."
Article L217-16 of the Consumer Code.
"When the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the date of the buyer's request for intervention or from the time the item in question is made available for repair, if this availability is subsequent to the request for intervention
In order to assert his rights, the Customer shall inform the Seller, in writing (e-mail or letter), of the non-conformity of the Products or of the existence of hidden defects as of their discovery.
Seller will refund, replace or repair Products or parts under warranty found to be non-conforming or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate and return shipping costs will be reimbursed upon presentation of proof.
Refunds, replacements or repairs of Products found to be non-conforming or defective shall be made as soon as possible and at the latest within 21 days of the finding by the Seller of the lack of conformity or hidden defect. This refund can be made by bank transfer or check.
The responsibility of the Seller shall not be engaged in the following cases:
- non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to check,
- in case of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as in case of normal wear and tear of the Product, accident or force majeure.
- The photographs and graphics presented on the site are not contractual and do not engage the responsibility of the Seller.
The Seller's warranty is, in any event, limited to the replacement or refund of Products that do not conform or are affected by a defect.
ARTICLE 9 - Personal data
The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as for their transmission to third parties for the purpose of delivering the Products. These personal data are collected only for the execution of the sales contract.
9.1 Collection of personal data
The personal data that are collected on the site www.oprodis.fr are the following:
Opening an account
When creating a customer/user account:
Full name, postal address, telephone number and e-mail address.
Within the framework of the payment of the Products proposed on the www.oprodis.fr site, this one records financial data relating to the bank account or the credit card of the Customer/user.
9.2 Recipients of personal data
The personal data is reserved for the sole use of the Seller and its employees.
9.3 Data controller
The data controller is the Seller, within the meaning of the Data Protection Act and as of May 25, 2018 of the Regulation 2016/679 on the protection of personal data.
9.4 limitation of processing
Unless the Customer expressly agrees, his personal data will not be used for advertising or marketing purposes.
9.5 Data retention period
The Seller will keep the data thus collected for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.
9.6 Security and privacy
Seller implements organizational, technical, software and physical digital security measures to protect personal data from alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Implementation of Client and User Rights
In application of the regulations applicable to personal data, customers and users of the site www.oprodis.fr have the following rights:
- They can update or delete their data in the following ways:
In his account in the "my personal data" section.
- They can delete their account by writing to the email address indicated in article 9.3 "Data controller"
- They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data controller"
- If the personal data held by the Seller are inaccurate, they can request the update of the information by writing to the address indicated in Article 9.3 "Controller"
- They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 "Data controller"
- They may also request the portability of data held by the Seller to another provider
- Finally, they may object to the processing of their data by the Seller
These rights, as long as they are not opposed to the purpose of the treatment, can be exercised by sending a request by mail or by E-mail to the person in charge of treatment whose coordinates are indicated above.
The data controller must provide a response within a maximum of one month.
In case of refusal to grant the Customer's request, reasons must be given.
The Customer is informed that in the event of refusal, he/she may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always have the possibility to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Intellectual Property
The content of the site www.oprodis.fr is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement of copyright.
ARTICLE 11 - Applicable law - Language
The present GTC and the operations which result from it are governed and subjected to the French law.
The present GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 12 - Disputes
For any complaint, please contact the customer service at the postal or e-mail address of the Seller indicated in ARTICLE 1 of these GTC.
The Customer is informed that he can in any case resort to a conventional mediation, with the existing sectorial mediation authorities or to any alternative mode of settlement of the disputes (conciliation, for example) in case of dispute.
In this case, the appointed mediator is
73 boulevard de clichy 75009 Paris
The Customer is also informed that he can also resort to the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from the purchase and sale operations concluded in application of the present GTC and which have not been amicably settled by the seller or by mediation, will be submitted to the competent courts under the conditions of common law.
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.oprodis.fr except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.
Attention SAS, OPRODIS
16 Rue des Techniques 42570 SAINT-HÉAND
I hereby give notice of withdrawal from the contract for the following item:
- Order from (indicate date)
- Order number: ...........................................................
- Customer name: ...........................................................................
- Customer address: .......................................................................
Client's signature (only in case of notification of this form on paper)
Chapter II: General Terms and Conditions for Professional Customers
Our goods, intended almost exclusively for professionals, always travel at the risk of the recipient, even when the prices are established FRANCO, or at the choice by us of a carrier.
Our delivery times are provided as an indication only and are maintained within the limits of what is possible. A delay in delivery, even a significant one, cannot constitute an acceptable cause for refusal of delivery, nor for action for damages of any kind.
Upon delivery, in case of missing or damaged packages, precise reservations must be made on the carrier's delivery receipt and be confirmed by registered letter within 3 working days to the delivering carrier (article 105 of the commercial code). Before dating and signing your transport receipt, please check the number of packages and the condition of your goods.
Our guarantee is strictly limited to the replacement within a normal period of time or to the reimbursement, at our discretion, of the parts recognized as defective or non-conforming, after examination by us. The possible replacement will not be able to justify a delay or a refusal to pay our invoices. Only the value of the parts recognized as defective or non-conforming may be retained.
It is understood that the present sale constitutes a commercial act, and does not fall within the scope of the law N° 72-1137 of December 22, 1972, relating to the protection of consumers in the field of canvassing and home sales (article 8).
It is expressly agreed that no delivery of our goods will be made on a deposit-sale basis.
The prices mentioned on the order forms by our representatives are only indicative. We always invoice at the rate of the day of shipment.
Any deduction made on our invoices for any reason whatsoever is deductible from our turnover and results in a proportional reduction of the amount of VAT.
The payment of our invoices will be made exclusively by credit card, PayPal or bank transfer. Complaints are only accepted within 8 days after receipt of the goods. No return will be accepted if it occurs more than 1 month after the shipment of the goods.
By express agreement and unless we request a postponement in time and grant it, failure to pay for our supplies on the due date will result in the following provisions:
1. The immediate payment of all outstanding amounts, regardless of the method of payment;
2. Any sum not paid, at the due date appearing on the invoice, will give place to the application of penalties of delay of a 20% annual rate (article L.441-6 of the commercial code);
3. Any invoice recovered by legal service will be increased as a penalty clause, non reducible, of an indemnity equal to 10% of the sums due, in addition to the legal interests and the possible legal expenses.
4. A fixed indemnity for collection costs of 40 € is applicable (in application of the decree n°2012-1115) plus the increase provided for in point 3.
5. The maximum term of payment is 30 days net of month from the date of the invoice.
6. We reserve the right to suspend the execution of deliveries.
Any remittance or confirmation of order implies, without reservation, acceptance of these General Conditions which prevail, in any case, on the contrary provisions emanating from the buyer. Any non-compatible stipulation appearing on the latter's document is presumed to be revoked by the contract that would bind him to us.
In application of the law n°80-335 of May 12, 1980, the transfer of property of the sold products is suspended until the integral payment of the price. The customer is therefore forbidden, in case of incomplete payment, to dispose of the products to resell or transform them.
The customer is obliged to inform Oprodis immediately of any difficulty that could lead to its default or of any seizure by third parties of the products. This clause remains fully applicable in the event of legal redress or liquidation of assets.
We remind our customers that it is their responsibility to verify the electronic signature using the verification data contained in the electronic certificate and to ensure the authenticity and validity of the certificate attached to the electronic signature. Electronic invoices and their electronic signatures must be kept in their original form and content under the conditions and within the time limits stipulated by law.
Notwithstanding any provision to the contrary, in the event of a dispute, the COMMERCIAL COURT OF SAINT-ETIENNE will be the only competent court, to the exclusion of all others, even in case of appeal in warranty or plurality of defendants.
No discount will be deducted for early payment.